At a Glance
For Immediate Release
Parkland nearing completion of Corrective Action Plan, focusing on sustainable practice
DALLAS – In a presentation to the Board of Managers on Tuesday, Dec. 4, Parkland Health & Hospital System officials will announce that 91 percent of the action items within its Corrective Action Plan (CAP) have been completed, and 95 percent of the action items within the plan are on schedule for completion by their prescribed deadlines. The health care system is now shifting its focus to ensure that the improvements it has made are sustainable and will continue to guide operations long after the CAP has been completed.

Renovations continue in the main emergency department (ED) with the addition of three new exam rooms, four triage rooms and extra seating in the waiting area. With this expansion, a “physician at triage” model of care will be implemented and allow for the “treat and release” of patients when appropriate. The end result is expected to significantly decompress volumes in the emergency department – essentially the main artery of the hospital’s flow – which should result in a safer environment of care.

Several highlights noted in the report include reduced volume in the ED with the staffing of EmCare physicians in the Urgent Care Clinic; expanded hours in the Dialysis Clinic; and the development of an education plan for employees regarding changes to patient safety policies and procedures. Efforts to increase access and improve patient flow were reinforced with analyses of scheduling templates and patterns at Community Oriented Primary Care Centers and Outpatient Clinic sites. In addition, a streamlined process was implemented for identifying and anticipating trends in Patient Relations.

With the majority of CAP tasks completed, Parkland officials are now focused on monitoring for effective implementation of changes in process and performance.

“Every indicator — from our recent Joint Commission survey, to our improved grade in the Leapfrog safety report, to this recent report to CMS — implies that Parkland is providing a much improved, safer experience for our patients than one year ago,” said Ron Laxton, RN, Parkland’s Chief Implementation Officer and Interim Chief Operations Officer. “There is no doubt we have made a lot of progress and we are moving in the right direction. That said, we still have some areas in which we need to improve. We have always said that our job will not be finished until we have built a sustainable culture of accountability and continual improvement.”

Areas which need additional focus include more education in radiation safety; the development and implementation of a plan for added nursing resources; and improved efforts to communicate CAP objectives to frontline staff as the system transitions to sustainable operations.

Debbie Branson, chair of the Parkland Board of Managers stated, “The Board of Managers is pleased that Parkland continues to make progress. But we will not be satisfied until we can assure the public that Parkland has engrained safety and quality of care into every aspect of our daily routine.”

To view next week’s presentation to the Board of Managers, visit http://www.parklandhospital.com/whoweare/corrective_action_progress_reports/.
For Further Information Contact:
Lauren Graham